Refund policy

 

You may return your purchases within 30 days of your purchase date provided they are in new unused condition and the products have the original packaging.

*Please call or email us to confirm return before sending.

Returns are processed upon receipt of the products and you can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to ship the package with a carrier that can provide tracking and insurance. NINES is not responsible for packages that are damaged during return shipment and if receipt by our receiving department cannot be verified. 

Telephone: 1-888-886-8628

E-Mail:  company@ninesoptics.com

Office hours: Monday - Friday, 8:00 am to 5:00 pm, PST.

 When submitting a return request, please include the following items in your email (All Fields Required)

First Name:
Last Name:
Country:
Zip Code:
Email Address:

Product Model:
Order Number:
Please attach note and/or pictures to this email that would help with your issue.